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Common questions

How do I cancel my subscription?

Cancelling is done through Apple, not through us:

• Open Settings on your iPhone
• Tap your name at the top, then Subscriptions
• Tap Nurtu, then Cancel Subscription

Cancel at least 24 hours before your period ends. You keep access until the period you've paid for finishes.

I was charged and didn't expect it

Refunds are handled by Apple. Request one at reportaproblem.apple.com. Email us as well — if the reminder we send before your trial ends didn't reach you, we want to know why.

I paid before but Nurtu says I'm not subscribed

Tap Restore purchases on the subscription screen, using the same Apple ID you bought with. If that doesn't work, email us.

How do I get my data out?

In the app: More → Your data → Export a backup. You'll get a file with everything you've recorded. It's yours, and you don't need our permission or a subscription to take it.

How do I delete everything?

You can do all of it yourself, without asking us:

• More → Your data → Delete account & data erases everything — your child's profile, every logged moment, and your account — from this device and from our servers. It cannot be undone, so we ask twice and offer you an export on the way.
• More → Reset app data clears this device only, and leaves any account you have intact.

If deletion fails for any reason, nothing is removed and you can safely try again. Still stuck? Email hello@nurtu.app and we will action it within 30 days.

Nurtu misheard my voice note

Nothing is saved until you approve it — you can edit or delete anything on the review screen before it's logged. If it's getting things wrong often, tell us what you said and what it heard; that's how it gets better.

Does Nurtu work offline?

Yes for logging — everything is stored on your device first. Scanning a food label and sorting a voice note need a connection, and syncing happens when you're back online.

Can I use it for more than one child?

Yes. Add each child under More → Switch or add a child. Each keeps their own profile, logs and patterns.