Terms of Use

Last updated: 8 August 2026 · Effective: 8 August 2026

1. Who these terms are with

Nurtu is provided by INNOVURA PTY LTD (ABN 24 650 707 789, ACN 650 707 789), Victoria, Australia ("we", "us"). By downloading or using Nurtu you agree to these terms. If you don't agree, please don't use it.

2. Nurtu is not medical advice

This is the most important term in this document.

• Nurtu is a record-keeping and pattern-spotting tool. It is not a medical device.
• It does not diagnose, treat, cure or prevent any condition, and it does not provide medical, clinical, psychological, dietary or therapeutic advice.
• Food scores, patterns, "hunches", forecasts and reports are observations drawn from data you entered. They are not clinical findings and may be incomplete or wrong.
• Some information is estimated by automated systems, including nutrition data and the sorting of your voice notes. It can be inaccurate. Always check it.
• Never start, stop or change any medication, treatment, diet or therapy based on Nurtu. Speak to a qualified health professional.
• If you are worried about your child's immediate health or safety, contact your doctor or emergency services. In Australia, call 000.

3. Who may use Nurtu

• You must be at least 18 and legally able to enter a contract.
• You must be the parent or legal guardian of the child you record, or otherwise have lawful authority to record information about them.
• Nurtu is for your personal, family use. It is not licensed for use by clinics, schools or services to record information about people in their care — contact us if that's what you need.
• You are responsible for anything done through your account.

4. Your child's information

You decide what to record. By recording information about your child you confirm you have the authority to do so. If another parent or guardian shares responsibility, it is your responsibility — not ours — to make sure they are comfortable with the information being recorded.

How we handle that information is set out in our Privacy Policy, which forms part of these terms.

5. Subscriptions and payment

5.1 How billing works

• Nurtu is a paid subscription. Plans and prices are shown in the app before you buy, in your local currency.
• An introductory offer (currently $1.00 for the first 14 days) may be available to new subscribers, once per Apple ID.
• When the introductory period ends, your subscription renews automatically at the standard price for the plan you chose, unless you cancel first.
• Your subscription renews at the end of each period until cancelled.
• A lifetime purchase is a one-off payment. It does not renew and there is nothing to cancel.

5.2 Cancelling

Cancel any time in your App Store account settings, at least 24 hours before the current period ends. We also send you a reminder two days before an introductory period ends. Cancelling stops future charges; you keep access until the end of the period you've paid for.

5.3 Refunds

Purchases are made through Apple, so refunds are handled by Apple under their terms, not by us. You can request one at reportaproblem.apple.com. Nothing here limits your rights under the Australian Consumer Law (see §9).

5.4 Price changes

We may change prices. If a change affects your existing subscription, we'll tell you in advance and you'll have the chance to cancel before it takes effect. Existing lifetime purchases are never affected.

6. What you may not do

• Use Nurtu to record information about someone you have no authority to record
• Attempt to access another user's data, or probe, scan or test our systems
• Use our AI features to generate content unrelated to your child's care, or to attempt to extract or misuse the underlying models
• Automate, scrape, resell, sublicense or redistribute any part of Nurtu
• Reverse engineer the app except where the law says you may
• Use Nurtu for anything unlawful, or in a way that could harm a child

We may suspend or close an account that breaches these terms. Where it's reasonable to do so, we'll tell you why and give you a chance to export your data first.

7. Your content and our software

Yours stays yours. The logs, notes and profiles you create belong to you. You give us only the licence we need to store them, sync them between your devices and show them back to you.

Ours stays ours. The Nurtu app, name, logo, design and underlying software belong to us. You get a personal, non-exclusive, non-transferable licence to use them while your subscription is active.

8. Availability

We aim to keep Nurtu working, but we don't promise it will be uninterrupted or error-free. We may change, suspend or withdraw features. If we discontinue Nurtu altogether, we'll give you reasonable notice and a way to export everything you've recorded.

9. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Where we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of having it resupplied.

10. Limitation of liability

Subject always to §9, and to the extent the law allows:

• We are not liable for indirect or consequential loss, or for lost profits or data.
• We are not liable for any decision made in reliance on Nurtu's outputs — including food scores, patterns, forecasts or reports — without professional advice.
• Our total liability in any 12-month period is limited to the amount you paid us in that period.

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

11. Apple

Because you obtained Nurtu through the App Store, the following apply:

• These terms are between you and us, not between you and Apple. Apple is not responsible for Nurtu or its content.
• Apple has no obligation to provide any maintenance or support for Nurtu.
• If Nurtu fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation.
• We, not Apple, are responsible for addressing any claim relating to Nurtu, including product liability, any failure to conform to legal requirements, and consumer protection claims.
• We, not Apple, are responsible for investigating and resolving any third-party claim that Nurtu infringes their intellectual property rights.
• You confirm you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and are not on any US Government prohibited-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

12. Ending your use

You can stop using Nurtu and delete your account at any time, from within the app. We may end your access if you materially breach these terms, or if we discontinue the service. On termination your licence ends; export your data first if you want to keep it.

13. Changes to these terms

We may update these terms. If a change materially affects your rights we'll tell you in the app and by email at least 14 days before it takes effect. Continuing to use Nurtu after that means you accept the new terms; if you don't, you can cancel.

14. Law and disputes

These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria. If you are a consumer living elsewhere, you keep the benefit of any mandatory consumer protections of your home country.

If something goes wrong, please contact us first at hello@nurtu.app. Most things are fixable with a conversation.

15. General

If any part of these terms is unenforceable, the rest continues to apply. If we don't enforce a term straight away, we haven't given it up. These terms, plus the Privacy Policy, are the whole agreement between us about Nurtu.